Dry cleaning

How long does dry cleaning take?

Most items are back at your front desk in 48 to 72 hours. We let you know when they arrive.

What items can be dry cleaned?

Suits, dresses, coats and jackets, formal wear and delicate fabrics. Wedding dresses and other special-occasion pieces get specialized cleaning.

How do I place a dry cleaning order?

Pick up a free navy bag at your building's front desk, fill it and leave it there. We let you know when it's ready.

Do you handle special care items?

Yes, including delicate fabrics and vintage clothing. Tell us what an item needs when you place the order.

Can you handle delicate or designer items?

Yes. They are cleaned with specialized methods.

Do you offer stain removal?

Yes, as part of every clean. Some stubborn stains need extra care.

Are the cleaning chemicals safe?

Yes. Our partners use professional, eco-friendly solvents that are safe for most fabrics.

What if I'm not satisfied with the cleaning?

Every order has a satisfaction guarantee. Contact us and we will make it right.

What if my item is damaged during cleaning?

Verified damage is covered by our claims and reimbursement policy.

Wash & fold

What is the minimum weight for wash and fold?

20 pounds per order.

How long does wash and fold take?

24 to 48 hours, back at your front desk. We let you know when it arrives.

How do I place a wash and fold order?

Pick up a blue bag at your building's front desk, fill it with laundry and leave it there. We let you know when it's ready.

What items are included?

Everyday clothing and linens. Comforters and other bulky items are charged separately.

Do you separate colors and whites?

Yes. We sort colors from whites and wash delicates on their own, so nothing bleeds.

What detergents do you use?

High-quality, eco-friendly detergents that are gentle on fabric.

Can I request special detergents or fabric softeners?

Yes. Add your preference when you place the order.

Can I request specific folding preferences?

Yes. Write how you like things folded in the special instructions.

Do you offer express or same-day service?

Express may be available, depending on your building.

What if an item is missing or damaged?

We follow a claims process to find the item or reimburse you.

Home cleaning

What is your cancellation policy?

Cancel free up to 24 hours before the start time. Inside 24 hours the fee is $80, and on the day of the clean it is 50% of the price. If the cleaner arrives and the clean was not canceled, or your front desk was not told to let them in, the full price is charged.

Can I skip or reschedule a cleaning?

Yes, free up to 24 hours before the start time. Inside 24 hours there is an $80 fee.

Do I need to supply any cleaning supplies?

No. Choose Use Cleaner Supplies and the cleaner brings them at no charge. If you want a specific product, leave it out. Cleaners do not carry step stools or toilet brushes, and they mop floors with a Swiffer rather than an industrial mop.

Can I have only part of my apartment cleaned?

Yes. Book the Hourly Service (Custom Clean) and list what you want cleaned in the special instructions.

Can I request specific rooms or tasks?

Yes. Tell us your priorities and the cleaning is set around them.

Are the cleaners background-checked and insured?

Yes. Every cleaning partner is vetted and insured.

What if something is broken or damaged during cleaning?

Our cleaning partners are insured, and we handle the claim.

Who actually provides the services?

Local cleaning businesses. Concierge Drop coordinates the service and honors their prices.

Dog walking

How does dog walking work through Concierge Drop?

We partner with Swifto, a local dog walking company. Swifto matches you with a walker suited to your dog, and you get a notification and the route of every walk.

Are the dog walkers insured and background-checked?

Yes. Every Swifto walker is fully insured and has passed a background check.

Can I meet the walker before the first walk?

Yes. Swifto sets up a free meet-and-greet, so your dog knows the walker before the first walk.

What if my dog has special needs?

Tell us when you book. Swifto walkers work with dogs of all ages and needs, and the meet-and-greet is the time to go over care and behavior.

What if I need to cancel or reschedule a walk?

Change your schedule on Swifto's platform or through us. For urgent changes, call Swifto during office hours.

What happens if the weather is bad?

Swifto walkers go out in most weather. If it is unsafe, Swifto calls you to reschedule or plan something else.

How do I pay for dog walking?

Payment goes through Swifto, online or by phone. You can tip your walker directly.

Who actually provides the dog walking service?

Swifto. We coordinate the service and honor Swifto's prices.